49. évfolyam, 2003. 4. szám
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49. évfolyam, 2003. 4. szám | Archívum |
Surveying users’ needs and users’ satisfaction. Methodological guidelines.
VIDRA SZABÓ, Ferenc
Könyvtári Figyelő (Library Review) New Series 13. (Vol. 49.) No. 4. 2003. pp. 735 – 753.
The author provides helpful practical guidelines to structuring a survey on the performance of libraries, the quality of services and the satisfaction of users. In the planning phase, it is important to define the sample units, the time dimensions, and the measurement scales. The study presents the possible types of interviews, the methods of constructing a questionnaire, the conceptual and practical aspects of sampling and the process of conducting a survey. It also deals with data processing, data analysis and coding.
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Országos Széchényi Könyvtár Észrevételek |
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