Evaluation of the libaray's activity and services according to the European model
ZALAINÉ KOVÁCS Éva
Total Quality Management is a new trend in the field of quality development. The
user is in the focus of the new approach, and the organisation works for the satisfaction of his
explicit or latent needs. The organisation has to be development oriented from day to day. The
author presents the model (excellency model of the European Foundation for Quality Management)
linked to the European quality price founded for awarding the organisations applying TQM, and
suggests that libraries also adopt this approach.
She describes the essence of the RADAR logic based on the PDCA (plan, do, check, act)
cycle, the elements of which (results, approach, deployment, asessment, review) cover and reflect
the results of the organisation. This model of self evaluation had been introduced in Great Britain
for public libraries and information institutions as the LISIM library self evaluation model (LISIM
— Loughborough University Information Sector Improvement Model) that focuses on the customer/user/client.
Formulation of a marketing strategy, participation of those involved, and motivation for action are
essential elements of the model.
Országos Széchényi Könyvtár Észrevételek (2001/04/19)
